Experience

Clients

Our client list includes companies developing software and hardware products, as well as learning tools, documents, and complex systems.

Some clients are not listed because they requested absolute confidentiality.

Alvamed - is a consulting firm that assists medical device manufacturers with quality and regulatory affairs, device design, project management, intellectual property management, marketing, and business strategy. Wiklund R&D has helped AlvaMed address its clients’ user interface design and evaluation needs, including benchmarking competing medical devices.

Associated Builders and Contractors of Massachusetts - construction trade association representing general contractors, subcontractors, suppliers, and associate companies. More >

Association for the Advancement of Medical Instrumentation - is dedicated to increasing the understanding, safety, and efficacy of medical instrumentation. More >

Baxter International - develops, manufactures and markets products that save and sustain the lives of people with hemophilia, immune disorders, infectious diseases, kidney disease, trauma, and other chronic and acute medical conditions. As a global, diversified healthcare company, Baxter applies a unique combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care worldwide.

Bayer Schering Pharma - is among the world’s foremost innovators in the field of pharmaceutical and medical products. This subgroup’s mission is to research, develop, manufacture and market innovative products that improve the health of people and animals throughout the world.

BIO-DETEK - designs and manufactures a wide line of ECG electrodes, pacing pads, defibrillation pads, and multifunction electrodes. The company’s products are marketed under the TraceRite® and Trace-It® brand names to medical distributors domestically and internationally.

Boston Scientific - advances the practice of less-invasive medicine by providing a broad and deep portfolio of innovative products, technologies and services across a wide range of medical specialties

CareFusion - (a spin-off from Cardinal Health) helps its customers measurably improve patient care by focusing on two of the biggest issues affecting healthcare, medication errors and hospital-acquired infections. The company’s family of products and services are used in over 120 countries and include some of the most widely recognized brand names in their categories, including Pyxis® for medication and supply management, Alaris® for infusion, and AVEA® and Pulmonetic Systems™ for ventilation.

Chrysler - manufacturers trucks and automobiles marketed under the brand names Chrysler, Dodge, and Jeep. It also operates a large sales and service network. Wiklund R&D collaborates with Brightstar to help Chrysler ensure the usability of software tools used to train auto mechanics as well as to repair cars.

Covidien - manufacturers medical devices, medical supplies, imaging solutions and pharmaceutical products. The companies product brands include Autosuture, Devon, Kendall, Mallinckrodt, Nellcor, Puritan Bennett, Syneture and Valleylab.

Dräger - develops complete anaesthesia workstation systems, ventilators and incubators, as well as system solutions and services for in-hospital Critical Care and HomeCare.

Emerson Hospital - is a full-service, non-profit community hospital located in Concord, MA , that is affiliated with the Massachusetts General Hospital (Boston, MA). More >

Ethicon Endo-Surgery - develops and markets a broad portfolio of advanced surgical instruments and medical devices for minimally invasive and traditional surgery. More >

Fluidnet - is developing a simplified solution for the delivery of infusion therapy in a wide range of clinical settings. The system core is a compact device – a pump – that offers significant improvements in dose accuracy, size, weight, reliability, energy consumption, data connectivity, and user interface all at significantly lower product and operational cost.

Gambro - provides products, therapies and services for In-Center Care dialysis, Home Care dialysis and blood purification in Intensive Care units, including dialysis machines and disposables. More >

GE Healthcare - has a range of products and services that include medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, and biopharmaceutical manufacturing technologies.

Gillette - is a globally focused consumer products marketer that seeks competitive advantage in quality, value-added personal care and personal use products.

Hill Rom - works to help healthcare professionals safely deliver effective and efficient care to their patients in acute care, long-term care and home care environments. The company's extensive product and service offering includes: patient care beds, stretchers, therapeutic surfaces and devices, patient flow systems, nurse communication systems, headwalls and facility assessments. Wiklund R&D helped Hill-Rom develop the side rail controls for the TotalCare® Connect hospital bed, which is being promoted as “simplifying the way care is provided.” More >

Hologic - holds the number one position in nine technology areas serving women's health, including breast cancer diagnosis and treatment, cervical cancer screening, prenatal testing, and osteoporosis detection.

International Design Magazine - is America's leading critical magazine covering the art, business and culture of design.

Ikaria - uses its scientific expertise to develop biotherapeutic solutions for the critical care market. INOMAX® (nitric oxide) for inhalation is the company’s first commercialized product and demonstrates our ability to develop unique therapies that meet the significant unmet needs of these patients.

Med-E.R.R.S. - is a wholly-owned, for-profit subsidiary of the Institute for Safe Medication Practices (ISMP) that seeks to reduce the risk of errors related to medications before they reach the market. Wiklund R&D has worked with Med-ERRS to evaluate the legibility, readability, and discriminability of drug package labels.

Minnetronix - a Minnesota-based company, develops custom embedded electronic and software solutions in partnership with medical device companies, specializing in the rapid design, commercialization, and manufacture of highly integrated and miniaturized systems.

MooBella - has created a multi-patented, fully automated ice cream process. The company¹s refrigerator-sized appliance produces fresh ice cream with mix-ins, on the spot, made to order.

Museum of Fine Arts, Boston - has one of the most comprehensive art museums in the world; the collection encompasses nearly 450,000 works of art. The MFA welcomes more than one million visitors each year to experience art from ancient Egyptian to contemporary, special exhibitions, and innovative educational programs.

OptiScan - is developing a novel continuous glucose monitor that provides an automated, frequent and highly accurate glucose measurement at the bedside in the intensive care unit. Wiklund WR&D has helped Optiscan design a user friendly software user interface to the touchscreen monitor through an interative process of user interface research and design, prototyping, and usability testing.

Philips - simplifies healthcare by focusing on the people in the care cycle—patients and care providers. The company is committed to developing tools that deliver value throughout the complete cycle of care—from disease prevention to screening & diagnosis, to treatment, health management & monitoring—in key areas including cardiology, oncology, critical care and women’s health.

St. Jude Medical - develops medical technology and services that focus on putting more control into the hands of those who treat cardiac, neurological and chronic pain patients worldwide. The company is dedicated to advancing the practice of medicine by reducing risk wherever possible and contributing to successful outcomes for every patient. St. Jude Medical’s four major focus areas are cardiac rhythm management, atrial fibrillation, cardiovascular and neuromodulation.

Smiths Medical - is a leading global provider of medical devices for the hospital, emergency, home and specialist environments. The company’s products are used during critical and intensive care, surgery, post-operative care during recovery, and in a series of high-end home infusion therapies. The company’s brands include Medex™, Deltec™, Level1™, Cozmore™, Pneupac™, Wallace™, CADD™, BCI™, Jelco™, Medfusion™ and Surgivet™.

Thermo Scientific - develops rugged, ultra-compact, field-enabled optical systems for the immediate identification and verification of liquid and solid chemicals. The company has achieved significant breakthroughs in high-performance semiconductor lasers, advanced chemometric algorithms and extremely dense precision optical packaging. Wiklund R&D collaborated with Altitude, Inc. to ensure the usability of FirstDefender – a light-weight, rugged instrument for immediate identification of unknown solids and liquids, including narcotics, TICs, TIMs, and explosives.

TransMedics Inc. - develops products that sustain human organs in a physiological functioning state in preparation for transplantation.

United Therapeutics - is a biotechnology company focused on the development and commercialization of unique products to address the unmet medical needs of patients with chronic and life-threatening cardiovascular and infectious diseases and cancer.

U.S. Food & Drug Administration - Center for Devices and Radiological Health - is responsible for ensuring the safety and effectiveness of medical devices. More >

Vaisala - manufactures electronic measurement systems and equipment for meteorology and the environmental sciences.

Vitra - designs and manufactures furniture found in countless successful companies and organizations, as well as in the homes of many private individuals with a feel for design. Active internationally, Vitra works together with the major designers of the day and has been manufacturing the furniture created by the famous US designers, Charles and Ray Eames.

Zeo - recently introduced Zeo™, the Personal Sleep Coach. Developed with leading sleep scientists, Zeo is a new kind of educational tool and motivational program that helps users understand how they are sleeping, reveals habits and behaviors that may be helping or hindering their sleep, and teaches new ways that may help them get a better night's rest. More >

Note: We provide links to case studies only in cases where the work is completed, the associated products have been brought to market or otherwise publicized, and our clients have given us permission to publicize the details of our work.

Back to top

Sample Project Details



Associated Builders and Contractors of Massachusetts

WR&D conducted an extensive survey of construction managers, architects, developers, and building owners to determine their views on engaging union and non-union contractors on construction projects.

Back to top

Association for the Advancement of Medical Instrumentation

We helped AAMI develop an international conference for medical device design and manufacturing professionals, "Human Factors, Ergonomics, and Patient Safety for Medical Devices," was held on June 28-30, 2005, in Washington, DC.

Back to top

Emerson Hospital

We studied the experience of patients served by the hospital's Bethke Cancer Center. Specifically, we conducted patient and staff observations and interviews to develop personas, scenarios, and a list of critical incidents pertaining to the care process. Our findings helped the Center identify ways to further enhance the patient experience.

Back to top

Ethicon Endo-Surgery

We conducted collaborative research on the usability of a novel endoscopic instrument (details proprietary). Our core tasks were to observe and document several endoscopic procedures and interview endoscopists and nurses to generate a deeper understanding of their workload and the associated human factors issues.

Back to top

Gambro

WR&D helped Gambro conduct use-safety and usability studies of the manufacturer's industry-leading hemodialysis machines that are normally used in critical care settings. The studies led to important enhancements to the machines’ software user interfaces, the development of supplemental on-product warnings, and the development of revised user manual content. Importantly, the work helped Gambro demonstrate the effectiveness of their Corrective and Preventive Actions (CAPA) program.

Back to top

Hill-Rom

We designed the touchscreen-based user interface for Hill-Rom’s flagship hospital bed – TotalCare Connect. Hill-Rom states, "TotalCare® Connect bed is exceptionally easy to use. Clean, simple controls and a large, colorful touchscreen on the siderails give caregivers the power of touch at the point of care, especially effective during wound care management." The bed is capable of weighing patients, delivering percussive respiratory therapy, alerting nurses if a patients sits up and attempts to exit the bed, and many more features that enhance patient safety and make work life easier for care providers.

Back to top

U.S. Food & Drug Administration - Center for Devices and Radiological Health

Michael Wiklund is serving as the co-editor and contributor to a new handbook on human factors in medical device design. He is authoring chapters on Workstation Design and Software User Interface Design. Each chapter contains numerous detailed guidelines that will help medical device developers produce safe, ergonomic, and usable solutions. The FDA has already authorized the authors to adapt the technical content for publication by Lawrence Erlbaum Associates, a leading publisher of human factors-related titles.

Back to top

Zeo

WR&D helped Zeo refine the user interfaces to a consumer device called the Zeo Personal Sleep Coach that helps users analyze and improve their sleep patterns. Our work included critiquing the device’s and accompanying website’s user interfaces and recommending enhancements, as well as conducting a series of usability tests of prototype devices prior to the market launch. Zeo states that the device, "... is an easy to use sleep education tool and motivational program created to help you understand how you are sleeping."

Product categories

We bring considerable experience to each new project. Our staff's collective experience covers the following types of products:

Medical and Scientific Devices

  • Medical and Scientific Devices
  • Anesthesia workstation
  • Automated external defibrillator
  • Blood glucose meter
  • Blood gas analyzer
  • Blood pressure monitor
  • Chemical and explosives detector
  • Cryoablation system
  • CT scanner
  • Diabetes management software
  • Deep brain stimulator
  • Drug labels
  • Enteral feeding system
  • Hemodialysis machine
  • Hospital bed
  • Hospital intercom
  • Inhaler (for drug delivery)
  • Insulin pump
  • Insulin injection pen
  • Intra-aortic balloon pump
  • IV infusion pump
  • Large volume infusion pump
  • MRI scanner
  • Nebulizer
  • Nurses central monitor
  • Pain medication pump (implantable)
  • Patient monitor
  • Patient warming blanket
  • Peritoneal dialysis machine
  • Power injector (for contrast medium)
  • Pulse oximeter
  • Spinal cord stimulator
  • Syringe pump
  • Ventilator
  • X-ray machine

Software

  • Automobile website
  • Automotive diagnostics application
  • Circuit board inspection application
  • Mortgage information website
  • Stock market website
  • Stock trading application

Consumer Products

  • Automobile navigation system
  • Lawn tractor
  • Mascara applicator
  • Office telephone
  • One-way pager
  • Precision scale
  • Premium audio system
  • Wheelchair
  • Television remote control
  • Two-way radio

Documentation

  • Booklets on human factors in voting system design
  • National standard for human factors in medical device design
  • Installation instructions for GFCI electrical outlets
  • Quick reference guide to automotive diagnostic device
  • Quick reference guide to hospital communication system
  • Style guide for the design of communication devices
  • Swimming pool warnings

Legal and safety analyses

  • Evaluation of an over-the-counter drug warning
  • Safety analysis of machinery used on fishing boats
  • Risk analysis of an over-the-counter medical device
  • Safety analysis of children's playpen
  • Safety analysis of step ladders

Expert Systems

  • Jet turbine test facility
  • High frequency radio communication system
  • Nuclear power plant shutdown panel
  • Office products retail system
  • Rapid transit control system
  • Robotic control system

Back to top