Team

Our principal staff members have decades of combined experience in the human factors consulting business, having built a reputation for research and design excellence, methodological innovation, and customer responsiveness.

Michael Wiklund

Michael Wiklund

General Manager | Concord, MA, USA

Michael has worked in the human factors field for over twenty years. During this time, he has led projects involving user research, user interface design, prototyping, usability testing, risk analysis, and design process engineering. Applications have included consumer products, personal and business software products, websites, and medical and scientific instrumentation. Although he is an experienced project and team manager, he continues to spend a large proportion of his time delivering hands-on services. Michael is a co-author of Usability Testing of Medical Devices (CRC Press, 2010 and 2015), and has co-authored several articles on the topic of applying HFE during medical device and combination product development.

Jonathan Kendler

Jonathan Kendler

Design Director - EU | Utrecht, Netherlands

Jonathan has an advantageous mix of skills, including human factors engineering, information design, graphic design, and computer programming. His design portfolio includes software user interfaces for numerous medical, business, and consumer devices, a documentation system for an automotive diagnostic tool, a web-based tutorial on medical device safety, and numerous websites. Jonathan is a co-author of Usability Testing of Medical Devices (CRC Press, 2010 and 2015), and has co-authored several articles on the topic of applying HFE during medical device and combination product development.

Merrick Kossack

Merrick Kossack

Research Director | Northbrook, IL, USA

Merrick has been practicing human factors engineering for over 20 years, primarily working with complex medical systems. His responsibilities have included integrating human factors engineering into established design and development processes, conducting usability studies, and providing the overall human factors strategy to satisfy regulatory needs. Merrick has also contributed to human factors industry standards and has taught human factors in medical device development at the University of California-Santa Cruz extension. He received his M.S. degree in Human-Machine Systems Research from the Georgia Institute of Technology and his B.S. Degree in Industrial Engineering from the University of Illinois.

Allison Strochlic

Allison Y. Strochlic

Research Director | Concord, MA, USA

Allison has been part of the team since its inception as Wiklund Research & Design, Inc. in 2005. She received her B.S. in Human Factors from Tufts University, and went on to receive her M.S. in Human Factors in Information Design from Bentley University. A board-certified human factors professional, Allison serves as one of UL-Wiklund's Research Directors. In this role, she contributes to and manages research projects such as usability testing, contextual inquiry, and interviews. Allison also contributes to expert reviews (i.e., critiques), helps clients develop key HFE documents for their design history files, and advises clients how apply HFE during device development to meet FDA and other regulators' expectations. Allison is a co-author of Usability Testing of Medical Devices (CRC Press, 2010 and 2015), and has co-authored several articles on the topic of applying HFE during medical device and combination product development.

Jon Tilliss

Jon Tilliss

Design Director - US | Concord, MA, USA

Jon received his M.S. in Interactive Design from Northeastern University and his B.S. in Mechanical Engineering from Tufts University. At UL-Wiklund, he primarily leads user interface design and usability research projects. He has designed user interfaces that are distinguished by good information hierarchy, thoughtful use of color, appropriate content density, and reliably communicative graphics for multiple laboratory bench instruments, point-of-care devices, and advanced diagnostic and therapeutic systems. Jon's usability research efforts have included observing complex machines in actual use, interviewing prototypical device users to determine new device requirements, and leading summative usability test efforts to assess device safety and usability. Jon is co-author of Summative Usability Testing of Medical Devices (AAMI Horizons, 2010).

Cory Costantino

Cory Costantino

Managing User Experience Designer | Concord, MA, USA

Cory is a board certified human factors professional. He received his M.S. in Human Factors in Information Design from Bentley University and his B.S. in Industrial Design from Wentworth Institute of Technology. At UL-Wiklund, Cory applies his design skills to myriad projects including software user interfaces, instructional materials, and hardware/ergonomic design recommendations. During multi-phase design projects, he often contributes to user research and usability testing. Cory has served as design director and co-founder of two start-up companies, an adjunct professor of design, and as a design consultant. Over the past dozen years, he has helped guide products, from hand-held consumer electronics to medical devices and software user interfaces, from concept to production. His unique and diverse experience enables him to deeply understand clients' resources and design goals.

Laura Birmingham

Laura Birmingham

Managing Human Factors Specialist | Concord, MA, USA

Laura joined the firm after completing her human factors training at Tufts University. She contributes to user research and usability testing projects. Project experiences to date include usability tests of several infusion devices and drug injection devices, and critiques of a blood glucose meter and a patient warmer.

Erin Davis

Erin Davis

Managing Human Factors Specialist | Concord, MA, USA

Erin received her M.S. in Human Factors Engineering from Tufts University and her B.S. in Biomedical Engineering from Marquette University. To complement her undergraduate studies, Erin served as a systems engineering and human factors co-op at Baxter Healthcare and interned at the FDA. While earning her degrees, she conducted research on utility vehicle ergonomics, memory and fatigue, and ethnographic factors in orthopedic surgery. At UL-Wiklund, she contributes to usability testing projects as well as critiques of hardware, software, and user guidance documents.

Andrea Dwyer

Andrea Dwyer

Managing Human Factors Specialist | Concord, MA, USA

Andrea received her B.S. in Human Factors from Tufts University in 2010. While at Tufts, she received two prizes that honor achievement and excellence in human factors studies. To complement her studies, Andrea analyzed human factors issues associated with implanted devices, telemedicine, and assistive devices for senior citizens. A Certified Human Factors Professional, she leads some of UL-Wiklund's most challenging user research and usability testing projects. Her particular strengths include composing usability engineering (i.e., HFE) program plans, administering usability tests, and developing HFE reports on behalf of UL-Wiklund's clients. In addition to her work at UL-Wiklund, she is currently pursuing an M.S. in Engineering Management at Tufts University. Andrea is co-author of Medical Device Use Error: Root Cause Analysis (CRC Press, 2016).

Rachel Aronchick

Rachel Aronchick

Senior Human Factors Specialist | Concord, MA, USA

Rachel received her B.S. in Human Factors from Tufts University. She interned at Charles River Analytics, where she designed user interfaces for cognitive systems. She contributes to user research and usability testing projects. Rachel has been involved in usability tests of drug management software and Autism diagnosis software, and critiques of an inhaled nitric oxide delivery system and a diabetes management smartphone application.

Raschelle Barkume

Raschelle Barkume

Senior Human Factors Specialist | Concord, MA, USA

Raschelle received her B.S. in Mechanical Engineering from Oregon State University and expects to graduate with an M.S. in Human Systems Engineering from Oregon State University in December 2015. Her graduate studies inform user interface design guidelines for handheld electro-optic systems used by Soldiers in the US Army. To enhance her graduate work, Raschelle contributed to the research and development of a software application to aid patient diagnosis. At UL-Wiklund, Raschelle contributes to user research and usability testing projects as well as critiques of hardware, software, and user guidance documents.

Kelly Catale

Kelly Catale

Senior Human Factors Specialist | Concord, MA, USA

Kelly received her B.S. in Biomedical Engineering from Bucknell University and she is currently pursuing an M.Eng. in Engineering Management at the University of Idaho. Kelly has over four years of experience working as a human factors engineer in the medical industry. Most recently, she worked at Amgen, where she helped design combination medical products and their associated instructions as well as evaluate and document human factors engineering activities for these products. Prior to Amgen, Kelly worked at a research and development company, where she contributed to human factors activities and usability tests as well as led user interface design efforts for a complex Class III medical device. At UL-Wiklund, Kelly manages and conducts user research and usability testing activities.

Mike Geller

Mike Geller

Senior Human Factors Specialist | Concord, MA, USA

Mike received his B.S. in Human Factors Psychology from Embry Riddle Aeronautical University. Subsequently, Mike spent six years as a human system integration engineer for the U.S. Army where he contributed to the entire acquisition process from user requirements development through final user testing. At UL-Wiklund, he contributes to usability testing and reporting. Project experiences to date include usability tests of hospital beds, infusion pumps, and a red blood cell processing system.

Limor Hochberg

Limor Hochberg

Senior Human Factors Specialist | Concord, MA, USA

Limor is a Senior Human Factors Specialist at UL-Wiklund, where she conducts user research and usability tests for medical devices and software applications. She is currently helping develop upcoming AAMI guidance on Health IT usability, based on a government publication she co-authored for the National Institute of Standards ("Technical Basis for User Interface Design of Health IT"). Limor received her M.S. in Applied Experimental and Engineering Psychology from the Rochester Institute of Technology and her B.A. in Cognitive Science from Ben-Gurion University of the Negev.

Echo Kirk

Echo Kirk

Senior Human Factors Specialist | Utrecht, Netherlands

Echo received her M.S. in Human Factors in Information Design and B.S. in Information Design and Corporate Communications with a minor in Information Technology from Bentley University. At UL-Wiklund, Echo leads user research and usability testing projects. Her particular strengths include analyzing and identifying patterns in summative usability test data and preparing test reports in a format suitable for submission to regulatory authorities.

Stephanie Larsen

Stephanie Larsen

Senior Human Factors Specialist | Concord, MA, USA

Stephanie received her M.S. in Human Factors Engineering and Ergonomics from Virginia Tech and her B.A. in Psychology and Mathematics from Binghamton University. To enhance her graduate work, Stephanie conducted research involving the user-centered development of a biomedical software tool. Currently, Stephanie contributes to user research and usability testing projects concerning both hardware and software applications.

Yvonne Limpens

Yvonne Limpens

Senior Human Factors Specialist | Utrecht, Netherlands

Yvonne received her B.S. in Industrial Design and her M.S. in Human-Technology Interaction from Eindhoven University of Technology (The Netherlands). Subsequently she worked as a human factors specialist at Telstra - a leading telecommunications and media company in Australia - where she led various usability testing and user research projects. At UL-Wiklund, Yvonne contributes to user research and usability testing projects.

Frauke Schuurkamp-van Beek

Frauke Schuurkamp-van Beek

Senior Human Factors Specialist | Utrecht, Netherlands

Frauke received her B.S. in Applied Psychology from the Saxion University of Applied Sciences and her M.S. in Human Factors & Media Psychology from the University of Twente. After completing her human factors training she joined UL-Wiklund where she contributes to user research and usability testing projects.

Kimmy Ansems

Kimmy Ansems

User Experience Designer | Utrecht, Netherlands

Kimmy received her Master's Degree in Industrial Design from the University of Eindhoven. Throughout her education she focused on designing for the healthcare industry. With her knowledge in user centered design, Kimmy supports projects involving software user interface design, medical device labeling, and designing instructional materials.

Benjamin Basseches

Benjamin Basseches

Human Factors Specialist | Concord, MA, USA

Benjamin received his B.S. in Mechanical Engineering (Biomechanics focus) from Brown University. While at Brown, his thesis work focused on developing and testing pediatric therapy devices. At UL-Wiklund, Benjamin contributes to user research and usability testing projects as well as critiques of hardware, software, and user guidance documents. Most recently, Benjamin has supported the development of a robotic surgery system, and conducted user research for "smart" diabetes management tools.

Stephanie Bassock

Stephanie Bassock

Human Factors Specialist | Concord, MA, USA

Stephanie received her M.S. in Human Factors Engineering from Tufts University. Her thesis focused on the effects of device complexity and childhood development on pediatric home healthcare device use. At UL-Wiklund, Stephanie contributes to user research and usability testing projects. She has recently contributed to usability tests of drug injection devices, infusion devices, and software applications.

Kyle Carbone

Kyle Carbone

User Experience Designer | Concord, MA, USA

Kyle received his B.S. in Psychology and Spanish from Tufts University. At UL-Wiklund, he applies his experience in user-centered research to contribute to design efforts. Most recently, he has been involved in the design of software user interfaces and IFU illustrations.

Stephanie DeMarco Bartlett

Stephanie DeMarco Bartlett

Human Factors Specialist | Concord, MA, USA

Stephanie received her B.S. in Industrial Design from Wentworth Institute of Technology. Since graduation, she has worked as a designer on several product development projects including medical devices and consumer products. At UL-Wiklund, Stephanie contributes to user research and usability testing projects as well as critiques of hardware, software, and instructional documents. Most recently, Stephanie has contributed to usability studies for an infusion pump, a pen injector for growth hormone deficiency, and a study related to users' perceptions of EMI hazards regarding their implanted medical devices.

Lauren Fennelly

Lauren Fennelly

Human Factors Specialist | Concord, MA, USA

Lauren received her B.S. in Mechanical Engineering from Northeastern University. At UL-Wiklund, she applies her mechanical background and human factors knowledge to support usability testing and reporting. Most recently, she has contributed to usability tests for a sterile tube welder, an ultrasound machine, and a drug reconstitution device.

Brenda van Geel

Brenda van Geel

Human Factors Specialist | Utrecht, Netherlands

Brenda received her M.S. in Design for Interaction from Delft University of Technology, with a specialization in Medical design. With her knowledge in user centered design as well as user research, Brenda contributes in user research, usability testing, and design projects.

Linda Giesselink

Linda Giesselink

Human Factors Specialist | Utrecht, Netherlands

Linda received her M.S. in Integrated Product Design and her B.S. in Industrial Design Engineering from Delft University of Technology. At UL-Wiklund, she applies her industrial design background to support user research, usability testing projects and design of instructional materials.

Danielle Heinle

Danielle Heinle

Human Factors Specialist | Concord, MA, USA

Danielle received her B.S. in Biomedical Engineering from Worcester Polytechnic Institute. At UL-Wiklund, she contributes to user research and usability testing projects. Most recently, she has contributed to usability tests of several electronic health records and cleaning instructions for medical procedure equipment.

Michael Jenkins

Michael Jenkins

Human Factors Specialist | Concord, MA, USA

Michael received his B.S. in Psychology and Economics from St. Lawrence University. Previously he worked at the National Fire Protection Association, where he helped develop training and quick reference material for emergency responders who need to handle emergency situations involving electric vehicles. At UL-Wiklund, Michael contributes to user research and usability testing projects. He has recently contributed to usability tests of infusion devices, drug injection devices, and software applications.

Loren Kim

Loren Kim

Human Factors Specialist | Northbrook, IL, USA

Loren received her B.S. in Bioengineering and B.S. in Biochemistry from the University of Illinois at Chicago. She has over three years of experience as a research and development engineer and human factors engineer at a distinguished biopharmaceutical and medical equipment company. Most recently, she worked at Baxter, where she supported various human factor engineering activities for infusion pumps, hemodialysis machines, medical disposable and containers, medical elastomeric pumps, and combination medical products. At UL-Wiklund, she contributes to user research and usability testing projects for both hardware and software applications.

Matthew Marber

Matthew Marber

Human Factors Specialist | Concord, MA, USA

Matt received his B.S. in Engineering Psychology with a minor in Engineering Management from Tufts University, and he is currently pursuing an M.S. in Human Factors Engineering at Tufts University. At UL-Wiklund, he applies his human factors knowledge to conduct user research and support usability testing and reporting. Most recently, Matt has contributed to usability tests of a diabetes management application and hemophilia packaging.

Jeremy Marshall

Jeremy Marshall

Human Factors Specialist | Concord, MA, USA

Jeremy received his B.S. in Aeronautical Engineering from Clarkson University. This year he expects to complete his M.S. in Engineering Psychology from the Rochester Institute of Technology. At UL-Wiklund, he contributes to user research and usability testing projects. Most recently, he has contributed to usability tests of diagnostic machines and wearable cardiac sensors.

Veerle Migchelbrink

Veerle Migchelbrink

Human Factors Specialist | Utrecht, Netherlands

Veerle received her B.S and M.S. in Industrial Design Engineering from Delft University of Technology. At UL-Wiklund, Veerle applies her knowledge of user-centered design to contribute to user research and usability testing projects as well as critiques and design recommendations of hardware, software, and user guidance documents.

Valerie Ng

Valerie Ng

User Experience Designer | Concord, MA, USA

Valerie received her Master of Fine Arts from Tufts University and the School of the Museum of Fine Arts, Boston. Her interest in combining art, design, and technology led her to complete a certificate in Human-Computer Interaction at Tufts University, and to focus on UX/UI Design. At UL-Wiklund, Val supports projects involving software user interface design, medical device labeling, prototyping, and usability testing.

Emilee Philson

Emilee Philson

Human Factors Specialist | Northbrook, IL, USA

Emilee received her B.S. in Biomedical Engineering with a minor in psychology from Michigan Technological University. To complement her undergraduate studies, she conducted user research for the development of a head-worn device to alleviate sleep apnea symptoms. At UL-Wiklund, she applies her biomedical engineering and human factors knowledge to support user research and usability testing projects. Most recently, Emilee has contributed to usability tests for infusion pump software, a nebulizer, and cleaning instructions for an ultrasonic endoscope.

Ruben Post

Ruben Post

Human Factors Specialist | Utrecht, Netherlands

Ruben received his PhD in Industrial Design Engineering from the Delft University of Technology in 2016, where he researched and published on visual and tactile product design perception. During this time, he taught usability research and design aesthetics courses, and supervised automotive design projects. While obtaining his M.S. in Cognitive Neuroscience and B.S. in Cognitive Psychology at the University of Amsterdam, he performed research using invasive (Deep-Brain Stimulation) and non-invasive (EEG, (f)MRI, EMG, ECG, GSR) techniques in various medical settings. At UL-Wiklund, Ruben combines his experience in the medical area and his expertise on design research and product aesthetics to perform a wide range of usability tests and support the design of instructional materials and (complex) user interfaces.

Sheldon Pijpers

Sheldon Pijpers

Human Factors Specialist | Utrecht, Netherlands

Sheldon received his B.S. in Communication & Multimedia Design and his M.S. in Information Studies: Human Centered Multimedia from the University of Amsterdam. His master thesis focused on a requirement analysis for a multi-party conferencing testbed, which was conducted at the CWI, the national research institute for computer science and mathematics in The Netherlands. His thesis has been used as a contribution for the International Telecommunication Union (ITU).With experience in both user research and user-centered design, Sheldon has been engaged in various multimedia projects that focus on improving the end-user experience. At UL-Wiklund, Sheldon supports usability research and design projects.

Taasi Sablan

Taasi Sablan

Administrative Assistant | Concord, MA, USA

Bio coming soon!

Mark Tavano

Senior Sales Executive | Concord, MA, USA

Mark joined the UL Life & Health team in 2015 with extensive experience in medical device compliance and global market access. He received his MBA from Southern New Hampshire University and a B.S. in Marketing from Bentley University. Mark collaborates closely with the UL-Wiklund team to bring the full suite of Life & Health services to the marketplace.

Christopher Valek

Christopher Valek

Human Factors Specialist | Concord, MA, USA

Chris received his B.S. in Computer Engineering with a minor in psychology from Northeastern University. To complement his undergraduate studies, Chris served as a software quality assurance and human factors co-op at NxStage Medical where he conducted research on hemo-dialysis devices. At UL-Wiklund, he applies his engineering and psychology background to support usability research projects and usability tests.

Jonathan van Wijngaarden

Jonathan van Wijngaarden

Human Factors Specialist | Utrecht, Netherlands

Jonathan received his PDEng in User-System Interaction from the Stan Ackermans' Institute in 2011, where he conducted usability tests of electron microscopes' software user interfaces. While obtaining his M.S. in Human-Technology Interaction at the Eindhoven University of Technology he studied the influence of social connectedness on physical activity and his thesis contributed to two Human Computer Interfacing conferences. While obtaining his B.S. in Applied Physics at the Fontys University of Applied Sciences he performed research on X-Ray diffraction rates and counter-current chromatography. At UL-Wiklund, Jonathan combines his background in physics and expertise in User-Centered Design to support usability tests and design and evaluate user interfaces and instructional materials.

Tamara Will

Tamara Will

Human Factors Specialist | Utrecht, Netherlands

Tamara received her M. S. in Applied Cognitive Psychology at Utrecht University. She has a passion for the knowledge within psychology about human perception, cognition and human error. Furthermore, she enjoys conducting research, gaining more information about any interesting topic, and sharing her knowledge and experience with other people. She wants to use her knowledge to help improve the world a little bit. Joining UL-Wiklund helps her achieving this goal by improving medical devices as a Human Factors Specialist.

Ken Yoshida

Ken Yoshida

Human Factors Specialist | Tokyo, Japan

Ken received his Ph.D. in Kinesiology, focusing on the perceptual motor coordination and direct perception from the University of Minnesota. He also holds an M.Ed in Community Counseling from Loyola University Chicago and a B.A. in Psychology and Computer Science from Indiana University. He worked as a Human Factors Scientist at Medtronic, where he was a part of the R&D team developing transcatheter aortic valve replacement therapy devices. After earning his Ph.D., Ken worked as a post-doctoral research fellow at University of Minnesota Department of Surgery and conducted the research studies focusing on the usability issues in the operating room. At UL-Wiklund, Ken leads the user research and usability testing projects in the Tokyo office.

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Partnerships and Collaborations

We enjoy working collaboratively with our clients' in-house researchers, engineers, programmers, and designers, as well as their consultants.

We are comfortable leading design efforts, or supporting the work of others with our special expertise.