Services

Training

In addition to offering independent research and design support we welcome the opportunity to help you develop your in-house human factors capabilities.

Program Development

We help our clients plan and implement human factors engineering programs that are responsive to regulatory requirements (in the medical industry) and internal quality goals.

For example, some clients that have engaged human factors consultants (including our company) for many years ask us to help them establish an in-house capability.

We help by outlining an effective way to transition human factors-related tasks from consultants to in-house specialists. We put our clients in touch with people who might serve effectively as in-house specialists/experts. Sometimes, we continue to support in-house specialists as needed, helping to meet demands for services such as user interface design, design audits, and usability tests.

To help our clients address regulatory requirements, we identify human factors engineering activities that may be considered essential versus elective, and how they can be integrated into existing product development processes. In particular, we help our clients link their human factors engineering activities to their risk management efforts, ensuring conformance with the expectations set forth in key documents, such as FDAís Medical Device Use-Safety: Incorporating Human Factors Engineering into Risk.

We approach program planning with an eye toward cost effectiveness, recognizing that product development budgets are usually quite constrained. As such, we help our clients determine how to get the most benefit out of an investment in human factors engineering, producing superior products rather than just completing paperwork exercises. As described in AAMI HE74:2001, Human Factors Design Process for Medical Devices (originally drafted by WR&Dís Michael Wiklund), product developers are free to scale their human factors programs to match the complexity of the product under development and the level of risk associated with the productís use. We believe the same need for appropriate scaling applies equally to non-medical devices to get the greatest return on investment in human factors engineering.

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Tech Talks

We enjoy speaking with groups about human factors and how it can enhance your business.

Here are some of the topics we could address with your staff:

  • Applying Human Factors to Boost Operational Efficiency
  • Costs and Benefits of Usability Engineering
  • Designing Attractive and Informative Graphics
  • Establishing a Human Factors Program
  • Ensuring Users Understand Instructions
  • Identifying Potential Product Misuses and Mishaps
  • Turning Human Factors into a Competitive Advantage
  • Usability Evaluation Methods
  • Setting Usability Goals for New Products
  • Taking a Structured Approach to User Interface Design
  • Usability Testing
  • User Interface Prototyping Methods and Tools
  • Vision Statements for User-Product Interactions
  • Additional topics according to our audience's interests

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Workshops

We customize workshops to suit our clients' needs. For example, a workshop may be targeted to the needs of medical device developers who must design user interfaces that are resistant to use error. Or, we may target a workshop to consumer product developers who need to conduct better front-end research to define new product requirements.

Sample workshop titles:

  • Taking a structured approach to defining user requirements
  • Introduction to the user interface design process
  • Conducting effective usability tests
  • Building user interface prototypes
  • Gaining a competitive advantage through human factors
  • Estimating the costs and benefits of human factors
  • Preventing use error through design
  • Setting up an in-house human factors program

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